Privacy Policy

This privacy policy will explain how our company uses the personal data we collect from you, or that you provide, will be processed by us when you use our website.

Data that we collect

vaBase collects the following personal information from its customers:

Full name
Email address
IP address
Billing name
Billing address

How we collect your data

You directly provide vaBase with most of the data that we collect. We collect data when you:

vaBase also collects data indirectly from the following sources:

PayPal (https://www.paypal.com).

How we use your data

vaBase collects your data so that we can:

Manage your account.
To verify your identity in relation to support requests.
Respond to queries.
Prevent fraud.
Process your order.
Email you with new vaBase product updates, information and news.

We do not share or sell your data with any third-party.

How we store and protect your data

vaBase securely stores your data in the UK.

We treat all data with the utmost care and take the appropriate steps in compliance with data protection regulation to ensure it remains protected.

All data we collect is done securely over encrypted connections (https).
All passwords are hashed.
All vaBase systems are subject to regular security and application scanning.

Retention period for personal data

We keep your personal data only for as long as it required by us to:

Provide the services you have requested.
To comply with other law, including for the period required by UK tax authorities.
To support a claim or defence in court.

Marketing

vaBase would like to send you information about product updates and news.

If you have agreed to receive emails from us, you may always opt out later.

You can update your contact preferences in your account.

Google Analytics

Like many websites, we use Google Analytics to collect anonymous data about users of the vaBase website such as how often they visit, what pages they visit, how long the stay and what country they are visiting from.

The data is collected using cookies and your IP address. The data collected is used for the following purpose:

Analysing patterns and trends
Improving website usability

You can prevent Google Analytics from collecting your data by installing the Google opt-out browser extension: https://tools.google.com/dlpage/gaoptout

For information on how Google uses the data collected from our website please see: https://policies.google.com/privacy/partners?hl=en-GB&gl=uk

Your rights under GDPR

vaBase would like to make sure you are aware of your data protection rights. You are entitled to the following under GDPR:

Right to Restrict Processing

You have the right to request we restrict processing of your personal data where there is no legitimate interest for us to do so:

Where the accuracy of the personal data is contested, to restrict the processing until such time as the accuracy has been sufficiently verified.
Where you object to the processing (See Right to Object), and where we are considering whether there are legitimate grounds to override the request.
When processing is unlawful, and you oppose erasure and request restriction instead.
If we no longer need the personal data but you require the data to establish, exercise or defend a legal claim.

You can exercise this right at any time by contacting us.

Right of Access

You have the right to request vaBase for copies of your personal data.

If you would like to request a copy of the information, please contact us. We are required to verify your identity before processing any right to access request. Once verified, the data will be provided within 28 days. An admin fee may be charged.

Right to Rectification

You have the right to request vaBase to correct any information that you believe is incorrect. You can edit your personal data in your vaBase account. If this is not sufficient please contact us.

Right to Erasure

You have the right to request that vaBase erase your personal data under, certain conditions. For example, it does not override our requirement under UK law to keep financial data such as invoice information.

To make a right to erasure request please contact us.

Right to Object

You have the right to object to the processing of your data where there is no lawful or legitimate reason to do so.

To make a right to object request please contact us.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

You can set your browser to not accept cookies and the above website explains how to remove cookies from your browser. However, if you disable cookies, our website will not function correctly.

Types of cookies we use

vaBase uses advertising cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address.

vaBase also uses first-party cookies for the functional requirement of our website.

Changes to our privacy policy

vaBase keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 30th September 2020.

Contacting us

We welcome any questions and comments regarding our privacy policy, and you can contact us here.

Contacting the regulator

While we will make every attempt to rectify any situation, where you feel your data has not been handled appropriately you have the right to contact the regulator. In this case the regulator is the Information commissioner’s office (ICO).

You can contact them by visiting https://www.ico.org.uk/concerns